Payment Options and ProcessQ: What payment methods do you accept?
A: We accept Hoolah as a 3 months instalment plan (cap of 2.4K) available to both debit and credit card holders that have a Singapore NRIC. There are no processing fees or interest rates incurred on our customer’s end.
We also accept all major credit/debit cards, Apple pay, google pay, and bank transfer. There will be no additional costs incurred when checking out as we will absorb all card fees etc.
For all additional transactional fees, you are advised to check with the card-issuing bank for more information. We will not reimburse customers for any fees imposed by your card-issuing bank.
[NOTE: you may apply for credit card 0% instalment payment plan (one time processing fee may apply but thereafter no interest etc) through the following schemes:
HSBC: Spend Instalment
Standard Chartered: EasyPay]Q: Do I need a membership account to purchase?
A: No, we accept guest checkouts. However, you are encouraged to create a membership account to view previous orders as well as save your info for a more fuss-free checkout on your next shopping experience on our site.
Ordering ProcessQ: How do I know if my order has been received?
A: You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and is being processed before it is shipped to you.Q: May I cancel or change my order once it is placed?
A: Unfortunately that is not possible as once we receive an order, the item is pulled from our inventory system and the preparation begins to deliver it to you as fast as possible.
Returns PolicyQ: What is your returns and exchange policy?
A: We regret to inform that we do not accept returns or exchanges for all orders, all sales will be final. We have uploaded detailed photos of every item and pricing is always transparent. You may read here for more details.
Selling and ConsigningQ: How do I sell or consign an item with Luxffinity?
A: Get in touch with our concierge through email (firstname.lastname@example.org) with details of your luxury piece(s) in the following format
- clear photos of the item
- date of purchase
- location of purchase
- what is included with your item
- any defects (eg. discolouration, marks, stains)
We will get back to you within 3 working days with our buy-in quote as well as our consignment quote. Thereafter, you may select your preferred service and we will arrange for collection of your item(s). Once we have reviewed your item(s) and authenticated it/them, we will proceed to either issue the payment to you via your selected payment method or list the item up on our platforms within two weeks.Q: How do you decide the buy-in/ consignment value of my item(s)?
A: We will decide on the initial quote based on the condition, popularity and age of the item, as well as the accessories included with the item eg. dustbag or card. Once we have thoroughly inspected the item, we will revert to you with our final quote.Q: How will I get my payout from selling or consigning?
A: For consignment: payment will be made within 3 working days once the item has been sold.
For instant buy-out: payment will be made within 3 working days once we have received the item(s).Q: Can I sell or consign items that I have previously bought from Luxffinity?
A: Definitely. We welcome the selling or consigning back of any items previously bought from us so that you can make way for your next luxury item in the shortest time possible with the help of our circular economy.
Authenticity GuaranteeQ: Are all the items authentic?
A: Yes. We thoroughly inspect all items for defining brand characteristics to ensure that the items conform to brand standards. We only list items that we have on-hand and that have been stringently checked.
We offer a full money-back guarantee for items deemed inauthentic by the brand itself with an official letterhead within 14 days. Opinions from other third-party platforms will not be accepted. Item must be in its original condition, with all accessories included.Q: Do the items come with the original boutique packaging and paperwork?
A: Items that come with its packaging will be delivered together with the item unless stated otherwise. We will include what the item comes with under each item’s details for further clarification.
We will only entertain support on products purchased from us within 6 months. Beyond this period, Luxffinity Pte. Ltd. will not be able to assist with any claims or requests.
We are not affiliated with the brands featured, all trademarks and copyrights remain the sole property of the brands. Luxffinity Pte. Ltd. reserves the right to make changes at any time to this terms and conditions without notice or prior notice.