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FAQs

General

Q: What type of luxury products do you carry?

A: We carry a wide variety of perfumes. All of these will be carefully packaged and are brand new only. Boxes may be unsealed to check on the item prior to sending out. Our perfumes are authentic parallel imports and if they are testers we will state as such.

Q: Are the perfumes expired?

A: Our perfumes are not retail fresh pieces (hence our cheaper prices). Our perfumes on average tend to be 2-3 years older than retail items. However, shelf life for most perfumes is 5 years so our perfumes may be older stock but they are not expired.

Q: Why are the perfumes so much cheaper than retail stores?

A: Our perfumes are sourced from various international wholesalers and imported in bulk. Perfumes are normally older stock, testers, or perfumes that had minor defects so not normally sold in retail boutiques. Please check the specifics on a perfume before purchasing to ensure it meets your needs by reaching out to our support team via the floating chat on our website, via our telegram, or via email.

Q: What are tester perfumes?

A: Testers were made to be used by select stores to promote a particular fragrance. They are made by the manufacturer and may come with plain packaging. Rest assured that all our tester perfumes are brand new.

Q: Will my perfumes come sealed?

A: Not all will come sealed as we do open up to check in order to ensure that the item isn’t damaged etc. Rest assured that we thoroughly bubblewrap all our perfumes. 

Q: Are the perfumes you sell suitable as a gift?

Depending on the perfume, it can look older or have minor defects as compared to what can be found in a retail boutique store. Please inform our staff beforehand if you intend to give as a gift so we can advise you further. We do also offer gift wrapping services on request. If you wish to ship the item directly to the gift receiver, we can also remove our brand logos from the packaging upon request.

Q: An item I want is sold out, will it be available again?

A: We are always trying our best to source for items that are highly desired, do keep a lookout for a potential restock and click the “notify me when available” button below each product listing if you’re keen. We will upload items across our various sales channels.

Shipping and Delivery

Q: How will my item reach me?

A: We will package your item securely in our signature packaging and ship it to you with a trusted delivery partner.

Q: How long will delivery take?

A: If you are based in Singapore, the item will reach you within estimated 3-7 working days via standard shipping and 3 working days via express shipping once we’ve received your order. 

If you are based overseas, we will ship through Janio or Aramex. Shipping costs will depend on your location.

(NOTE: We will be unable to ship large boxes overseas.)

Q: How much is shipping?

A: For delivery within Singapore, free standard shipping is available for orders $15 and above otherwise shipping is $1.50. Express shipping would cost $5 for all order amounts. For delivery overseas, shipping would be a flat rate charge depending on your location (calculated at checkout).

Q: What if my item didn’t arrive within the shipping estimate I was given?

A: Please note that all shipping timings given are estimates. We ship all our items with a courier partner and sometimes there are delays. Our team will do our best to inform customers when there are delays but it is difficult for us to know in advance. We apologise if your shipment is delayed. If you require your item urgently (e.g. present for someone) please contact our team before purchasing so we can make arrangements for you. If you have already purchased please contact our team immediately and we will try to expedite your package immediately.

Q: What if my item arrived damaged?
A: Please contact us with photographic proof of the damaged parcel within the same day of receiving the parcel, if photos are sent after 24 hours, or claims are made after 24 hours, we are unable to process any compensation. If a perfume is damaged, please do not use it, take a photo and contact our support immediately. As a damaged parcel is rare, claims are processed on a case by case basis. If a compensation is issued, it will either be in the form of a replacement item or in store credit.

Payment Options and Process

Q: What payment methods do you accept?

A: We accept Hoolah, Atome and Grab PayLater (there is a cap for each of these respectively depending on your account limit) which are available to both debit and credit card holders that have a Singapore NRIC. There are no processing fees or interest rates incurred on the customer’s end.

We also accept all major credit/debit cards, Apple pay, google pay, GrabPay etc. There will be no additional costs incurred when checking out as we will absorb all card fees etc.

For all additional transactional fees, you are advised to check with the card-issuing bank for more information. We will not reimburse customers for any fees imposed by your card-issuing bank.

[NOTE: you may apply for credit card 0% instalment payment plan (one time processing fee may apply but thereafter no interest etc) through the following schemes: 

DBS: My Preferred Payment Plan

POSB: My Preferred Payment Plan

OCBC: Paylite

UOB: SmartPay

HSBC: Spend Instalment

Citibank: Paylite

Maybank: Flexipay

CIMB: i.PAY

Standard Chartered: EasyPay]

Q: Do I need a membership account to purchase?

A: No, we accept guest checkouts. However, you are encouraged to create a membership account to view previous orders as well as save your info for a more fuss-free checkout on your next shopping experience on our site.

Ordering Process

Q: How do I know if my order has been received?

A: You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and is being processed before it is shipped to you. Please check your spam and promotions folder in the event that the email gets sent there instead of the primary folder.

Q: May I cancel or change my order once it is placed?

A: Unfortunately that is not possible as once we receive an order, the item is pulled from our inventory system and the preparation begins to deliver it to you as fast as possible.

Returns Policy

Q: What is your returns and exchange policy?

A: We regret to inform that we do not accept returns or exchanges for all orders, all sales will be final. We have uploaded detailed photo(s) of every item and pricing is always transparent. 

Authenticity Guarantee

Q: Are the perfumes authentic?

A: All of our perfumes are authentic parallel imports and if they are testers we will state as such. 

Disclaimer

We are not affiliated with the brands featured, all trademarks and copyrights remain the sole property of the brands.